FAQ

Yes. Every product we sell is sourced directly from the brand or its appointed distributor — including R&G Racing, SW-Motech, Barkbusters, DP Brakes, Shinko, HEL Performance, BMC Air Filter, Healtech, Muc-Off, Supersprox, Zero Gravity, and helmets from Bell, HJC, MT, Scorpion, Simpson, NHK and Axxis. We do not sell replicas or grey-market stock. All items are quality-checked for defects and scratches before they are packed and shipped.

If you are having your order delivered inside Malaysia, use the Malaysia store — prices are in Malaysian Ringgit (MYR) and include SST where applicable. If you are ordering from outside Malaysia, use the International store. You can switch between them at any time from the “Choose Your Store” link. Your cart is specific to the store you are shopping in, so pick your store before you start adding items.

Shipping within Malaysia is charged at a standard rate of RM10 per item, calculated automatically at checkout — you will always see the exact shipping cost before you pay, with no surprise charges afterwards. Orders are shipped from our Malaysian warehouse and typically arrive in 1–3 working days to Peninsular Malaysia and 3–5 working days to Sabah and Sarawak. We cannot deliver to PO Boxes or military addresses (APO, FPO, DPO), as our courier requires a physical street address.

We accept Visa and Mastercard credit and debit cards, FPX online banking, Pay By Bank, Apple Pay and Google Pay. All payments are processed securely by Stripe over an encrypted connection — Durian Bikers never sees or stores your full card details. Prices are charged in Malaysian Ringgit (MYR).

Most of our parts — crash protectors, tail tidies, luggage racks, brake pads and levers — are model-specific and are listed with the exact make, model and year they were designed for. Always check the fitment details on the product page against your bike’s year and variant before ordering, as manufacturers often change mounting points between model years. If you are not certain, email us at info@durianbikers.com with your bike’s make, model and year and we will confirm the correct part number before you buy. This is the single easiest way to avoid a return.

Returns and exchanges are accepted in specific circumstances, and every request must be reported to and approved by our team before you send anything back.
  • Manufacturing defects and warranty claims are accepted on helmets, motorcycle accessories and exhausts.
  • Exchanges for a different product are possible on any item we list, subject to stock availability.
  • Change of mind — if you simply no longer want the item — is not accepted, and will not be approved for return or refund.
  • Orders placed in error can be refunded, but a processing fee of 20% of the total payment will be deducted.
To start a request, email info@durianbikers.com with your order number and photos of the item before returning anything.

Once your order leaves our warehouse you will receive an email containing your tracking number. Please make sure the email address and mobile number you enter at checkout are correct and complete — the courier uses both to arrange your delivery, and an incorrect phone number is the most common cause of a delayed parcel.

If your order contains a pre-order item, we hold the entire order and ship it together once every item is in stock. If you would prefer to receive the in-stock items straight away, email us at info@durianbikers.com and we will split the shipment for you. If a product you want is showing as out of stock, get in touch — we can usually tell you when the next shipment from the manufacturer is expected.