** Please note that due to certain restrictions from some countries and shipping providers due to COVID-19, we are experiencing longer shipping and delivery times than usual. But rest assured, we will ship the orders to you as soon as possible! If this cause any problems for your order, please don’t hesitate to contact us via firstname.lastname@example.org.**
Orders will be shipped to the shipping address provided at checkout. Please refer to the table above for estimated delivery time. Kindly note that we do not ship to Israel, PO Boxes or any military addresses (APO, FPO or DPO).
You will receive a notification email with details on how to track your parcel’s progress. All orders are shipped via DHL Express, except to Israel and Russia. If you are from either of these countries, kindly e-mail us and we will get the best shipping solution for you.
Please provide an accurate email address and mobile number to ensure a smooth and speedy delivery.
If you have pre-ordered items within your order, the whole order will be placed on hold and shipped altogether when the items are back in stock (within the timeframe stated on the Pre-order Product Duration page).
Estimated delivery times are to be used as a guide only and can vary depending on the part of the world you are in – if your country is not included in the chart above, please visit our detailed shipping information (refer to the table above) for more information. Note that delivery times commence from the date of dispatch.
Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.